FAQ & Troubleshooting

Quick answers to the most common questions about SK: Checkout Customizer.

My widget isn't appearing at checkout

Confirm the widget's status is Active, not Draft, and check its display rules a rule that doesn't match the test cart or customer will hide the widget. Also confirm your store is on a plan with checkout extensibility access; see Installation.

Checkout customization features are greyed out or unavailable

Widgets, delivery/payment rules and the branding editor all require Shopify Plus or a plan with access to the new checkout this is a Shopify plan restriction, not an app limitation.

A delivery or payment method isn't hidden/renamed/reordered as expected

Delivery rules and payment rules are managed separately. Check the rule's conditions under Delivery & Payment Rules and confirm its status is active.

Order subtotal validation isn't blocking checkout

Confirm the minimum/maximum subtotal limits are set correctly and that validation is turned on. See Checkout Validation.

My changes aren't showing up immediately

Changes go live at checkout as soon as you save, so this is usually near-instant. If you still see stale content, hard-refresh the checkout page browsers occasionally cache checkout assets briefly.

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Need help?

Email support@squadkin.com we'll get back to you as soon as possible.

Documentation for SK: Checkout Customizer © Squadkin Technologies Pvt. Ltd.